Privacy Policy
Your privacy matters to us. This policy explains how Quickflow Dynamo collects, uses, and protects your personal information when you use our fitness platform.
Information We Collect
When you use Quickflow Dynamo, we collect different types of information to provide you with personalized crossfit workouts and improve our services.
Personal Information
We collect information you provide directly, including your name, email address, phone number, fitness goals, and workout preferences. This helps us create customized workout plans that match your fitness level and objectives.
Health and Fitness Data
With your consent, we may collect health-related information such as your current fitness level, previous injuries, workout history, and progress metrics. This information helps us recommend safe and effective exercises.
Technical Information
We automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, and how you interact with our platform. This helps us understand user behavior and improve our services.
Usage Information
We track how you use our platform, including which workouts you complete, time spent on exercises, and features you use most frequently. This data helps us personalize your experience and suggest relevant content.
How We Use Your Information
Your information serves several important purposes that directly benefit your fitness journey and our ability to provide quality services.
- Personalized Workouts: We use your fitness data and preferences to create customized crossfit routines that match your skill level and goals.
- Progress Tracking: Your workout history and progress metrics help us adjust your training plan and show you how you're improving over time.
- Communication: We use your contact information to send workout reminders, progress updates, and important service notifications.
- Platform Improvement: Usage data helps us understand which features work best and where we can make improvements to enhance your experience.
- Safety Measures: Health information helps us recommend appropriate modifications and ensure exercises are suitable for your current fitness level.
- Customer Support: Personal information helps our support team assist you with account issues and answer your questions effectively.
We never use your personal information for purposes other than those described in this policy without obtaining your explicit consent first.
Information Sharing and Disclosure
We take great care in protecting your information and only share it in specific, limited circumstances that benefit your experience or are legally required.
Service Providers: We work with trusted third-party companies that help us operate our platform, such as cloud storage providers, payment processors, and email service providers. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements: We may disclose your information if required by law, such as responding to court orders, government requests, or protecting the rights and safety of our users and the public.
Business Transfers: If Quickflow Dynamo is acquired by another company or undergoes a business restructuring, your information may be transferred as part of that transaction. You would be notified of any such change.
Aggregate Data: We may share anonymized, aggregated data that cannot identify individual users for research purposes or to demonstrate platform effectiveness. This data helps advance fitness research and improve workout methodologies.
We never sell your personal information to marketers, advertisers, or other third parties for commercial purposes.
Your Rights and Choices
Under Indian data protection laws and our commitment to transparency, you have several important rights regarding your personal information:
- Access Right: You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
- Correction Right: If any of your information is incorrect or outdated, you can ask us to correct or update it through your account settings or by contacting us directly.
- Deletion Right: You can request that we delete your personal information. We'll honor this request unless we need to retain certain information for legal or legitimate business purposes.
- Portability Right: You can request your data in a common, machine-readable format if you want to transfer it to another service provider.
- Objection Right: You can object to certain types of data processing, particularly for marketing purposes or automated decision-making.
- Consent Withdrawal: You can withdraw your consent for data processing at any time, though this may limit some platform features.
To exercise any of these rights, contact us using the information provided at the end of this policy. We may ask you to verify your identity before processing your request to ensure your information's security.
Data Security and Protection
Protecting your information is one of our highest priorities. We've implemented comprehensive security measures to safeguard your data:
Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive information stored in our databases is also encrypted.
Access Controls: We limit access to your personal information to employees and contractors who need it to provide services. All team members sign confidentiality agreements and receive regular security training.
Infrastructure Security: Our servers are housed in secure data centers with physical security measures, including access controls, surveillance systems, and environmental monitoring.
Regular Monitoring: We continuously monitor our systems for potential security threats and vulnerabilities, conducting regular security assessments and updates.
Incident Response: We have established procedures for responding to data breaches, including notifying affected users and relevant authorities as required by law.
While we implement strong security measures, no system is completely secure. We encourage you to use strong, unique passwords and keep your account information confidential.
Data Retention and Storage
We retain your information only as long as necessary to provide our services and fulfill the purposes described in this policy.
Account Information: We keep your basic account information (name, email, preferences) for as long as your account remains active. If you delete your account, we'll remove this information within 90 days unless legal requirements mandate longer retention.
Workout Data: Your exercise history and progress data is retained to help track your fitness journey and improve recommendations. You can request deletion of this data at any time.
Technical Data: Server logs and technical information are typically retained for 12-18 months for security and platform optimization purposes, then automatically deleted.
Communication Records: Customer support conversations and communications are retained for up to 3 years to help resolve ongoing issues and improve our service quality.
When we delete your information, it's removed from our active databases and backup systems according to our data retention schedule. Some information may persist in system logs for short periods as part of normal operations.
International Data Transfers
While Quickflow Dynamo primarily operates within India, some of our service providers may process data internationally. When we transfer your information outside India, we ensure appropriate safeguards are in place:
Adequate Protections: We only work with international partners that provide adequate data protection standards, either through certification programs or contractual agreements that meet Indian data protection requirements.
Limited Transfers: International data transfers are limited to specific purposes such as cloud storage backup, technical support, or platform maintenance services.
User Notification: We'll inform you if significant changes to our international data handling practices occur that might affect your information.
Children's Privacy
Quickflow Dynamo is designed for adults and individuals over 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from someone under 18, we will delete that information promptly. Parents or guardians who believe we may have collected their child's information should contact us immediately.
For users between 16-18 years old who wish to use our platform, we require parental consent and supervision during workouts to ensure safety and appropriate exercise intensity.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and improve our services:
Essential Cookies: These are necessary for basic website functionality, including keeping you logged in and maintaining your session security.
Analytics Cookies: We use these to understand how visitors use our website, which pages are most popular, and where we can make improvements.
Preference Cookies: These remember your settings and preferences to provide a more personalized experience on return visits.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our website homepage
- In-app notification when you next visit the platform
Minor updates may be posted without additional notification, so we encourage you to review this policy periodically. The "Effective Date" at the top of this policy indicates when the current version was last updated.
Your continued use of Quickflow Dynamo after policy updates indicates your acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, please contact us:
Email: [email protected]
Phone: +919033582204
Address: Limda, Waghodia, Vadodara, Gujarat 391760, India
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please call us directly during business hours (Monday-Friday, 9 AM to 6 PM IST).